Vendor Comparison

GoVendorFree vs Rimini Street: Which Third-Party Support Provider Is Right for You?

Both companies offer third-party enterprise software support. But they're built differently, priced differently, and serve different types of clients. Here's an unfiltered comparison — written by someone who's seen both from the inside.

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Feature Comparison

Feature GoVendorFree Rimini Street
Oracle Support ✓ Full coverage ✓ Full coverage
SAP Support ✓ Full coverage ✓ Full coverage
VMware Support ✓ Full coverage Limited
IBM Support ✓ Full coverage Not offered
Response Time 15 minutes 30 minutes
Contract Length Flexible (1-3 yrs) Typically 3-year
Minimum Savings 50% vs vendor 50% vs vendor
Average Savings 62% 55%
Founded 2016 2005
Client Base 500+ 5,000+
Global Presence 40+ countries 60+ countries
Litigation History None Multiple Oracle lawsuits
Pricing Transparency Published ranges Quote-based only

Where GoVendorFree Wins

IBM Support

  • Full third-party support for AIX, i5/OS, DB2, and other IBM products
  • Rimini Street does not offer IBM support at all
  • If you run IBM software, GoVendorFree is often the only option

Response Time

  • 15-minute response SLA vs Rimini Street's 30-minute average
  • Critical issues get escalated directly to senior engineers
  • No tiered script-based support — you reach an engineer on day one

Contract Flexibility

  • Flexible contract lengths: 1-3 years with month-to-month options
  • Rimini Street typically locks you into 3-year contracts
  • Perfect if you're planning major upgrades or testing the waters

Zero Litigation Risk

  • No history of lawsuits or vendor conflicts
  • Rimini Street has faced multiple Oracle legal actions
  • Your enterprise avoids reputational or operational risk

Where Rimini Street Has an Edge

Established Presence

  • Founded in 2005 (vs GoVendorFree's 2016)
  • 5,000+ clients vs GoVendorFree's 500+
  • Physical offices in 60+ countries

Brand Recognition

  • Longer track record in the market
  • More analyst coverage and case studies
  • May provide comfort for risk-averse procurement teams

Who Should Choose GoVendorFree?

GoVendorFree is the right choice if you:

  • Run IBM software and need third-party support (Rimini Street doesn't offer it)
  • Need faster response times and direct engineer access
  • Want flexible contract terms without 3-year lock-ins
  • Prefer a provider with no litigation history or vendor conflicts
  • Value a boutique relationship with dedicated account management
  • Have newer VMware/Broadcom systems (Rimini Street limited to legacy versions)

The Litigation Question

Rimini Street has faced Oracle lawsuits. GoVendorFree has not. What does this mean?

Rimini Street's legal disputes with Oracle have centered on software access rights and support scope. While third-party support is legal globally, these lawsuits created uncertainty and operational friction for Rimini's clients during proceedings.

GoVendorFree operates in a cleaner legal environment with no vendor litigation. This translates to less enterprise risk, clearer compliance posture, and no operational distractions.

Bottom line: Both are legal. But one carries litigation history. If vendor stability matters to your organization, this is a material difference.

Frequently Asked Questions

Rimini Street is larger by revenue and client count (5,000+ vs GoVendorFree's 500+). However, GoVendorFree's smaller size enables faster response times, more personalized service, and boutique account management. Larger isn't always better for support.
Yes. Switching support providers is straightforward. We manage the full transition, handle disengagement from your current provider, and configure our systems to mirror your environment. Most transitions take 30-60 days with zero downtime.
Yes, Rimini Street typically requires 3-year contracts with exit penalties. GoVendorFree offers 1-3 year terms with flexibility. If you're planning major system changes in the next 12-18 months, contract flexibility matters.
Rimini's legal disputes are settled. However, litigation creates reputational questions and operational uncertainty. If you're risk-averse or in a regulated industry, zero-litigation history is a material advantage.
Yes, in many cases it's better. Third-party providers hire the senior engineers that vendors employ in their L3 support teams. You get direct access instead of being routed through tiered support. Retention rates prove this: 98.7% of GoVendorFree clients never return to vendor support.

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