When Broadcom acquired VMware, enterprise customers lost the perpetual licensing option. Forced into subscription-only pricing, many saw support costs jump 3–5x overnight. We support your existing vSphere, vSAN, NSX-T, Horizon, and vRealize infrastructure at the price you paid before — not what Broadcom demands now.
Find out exactly what you can save. No commitment required.
The Problem
Broadcom didn't acquire VMware to improve it — they acquired it to extract maximum value from installed customer bases who have no alternative. The switch to subscription-only pricing and 3–5x cost increases is designed to be inescapable.
Broadcom eliminated perpetual licensing overnight. Customers who paid $500K for support are now being asked to pay $1.5M–$2.5M annually. No negotiation. No alternatives presented.
Perpetual licences are no longer supported. You must convert to subscription or be cut off from updates and support. Broadcom controls the terms, the timeline, and the price.
VMware's free hypervisor tier is gone. Broadcom wants every customer on paid support. Small and mid-market organisations that relied on free vSphere are forced to pay or migrate.
Broadcom's support strategy prioritises vCloud, Tanzu, and other cloud solutions. On-premise vSphere support quality is quietly declining. You're pushed toward cloud regardless of your needs.
Broadcom's acquisition strategy consolidates VMware with other vendor toolsets. The result: bloated contracts bundling products you don't use, at prices you can't negotiate.
As Broadcom restructures VMware, engineering resources are spread thin. Support response times increase. First-level support lacks product depth. Escalation delays are common.
Coverage Comparison
Superior support. Lower cost. No vendor lock-in. The comparison is clear.
| Coverage Area | Broadcom VMware | GoVendorFree |
|---|---|---|
| Initial response SLA | Hours to days | ✓ 15 minutes guaranteed |
| Named engineer | ✗ Ticket queues | ✓ Dedicated named engineer |
| Perpetual licence support | ✗ Forced to subscription | ✓ All perpetual versions supported |
| Annual cost | ✗ 3–5x increase (subscription) | ✓ 50–90% less than Broadcom |
| End-of-support version coverage | ✗ Not covered unless you upgrade | ✓ Full support indefinitely |
| vSAN support | Licence-dependent | ✓ Full coverage included |
| NSX-T/NSX-V support | Separate add-on costs | ✓ Included in base support |
| Horizon support | License-dependent, high cost | ✓ Included, same price |
| Contract flexibility | ✗ Multi-year, vendor lock-in | ✓ Annual, exit anytime |
VMware Products We Support
Our engineers specialise in every major VMware product line. If you run it, we support it.
All versions from 6.0 through 8.x. Perpetual and subscription licences. Including vCenter Server, vSAN, and full hypervisor stack support.
All vSAN versions including 6.x, 7.x, and 8.x. Cluster design, failure recovery, performance tuning, and storage optimisation.
NSX-V and NSX-T (all versions). Network virtualisation, security policies, micro-segmentation, and edge services.
Horizon View, Horizon Apps, and integrated desktop/app delivery. Session management, performance optimisation, and troubleshooting.
vRealize Operations, Log Insight, Automation, and related tools. Infrastructure management, monitoring, and automation platform support.
Kubernetes and container platform support. Tanzu Kubernetes Grid, Tanzu Mission Control, and enterprise container solutions.
The Transition Process
We manage the entire transition. Most clients complete it in 30–60 days with zero disruption to production infrastructure.
We document your complete VMware environment — all vSphere clusters, vSAN configurations, NSX deployments, Horizon estates, and integrations. This becomes your support baseline.
We design support coverage that matches your actual infrastructure — not Broadcom's bundled add-ons. You pay for what you use, not what Broadcom forces into contracts.
We activate GoVendorFree support while Broadcom remains active. This parallel period (typically 30 days) validates our coverage and response times before any cutover.
We guide you through proper Broadcom contract termination, handling exit documentation and avoiding reinstatement fees. Zero production impact.
Client Results
Client identities protected by request. These results are documented and verifiable.
$4.1M annual Broadcom VMware cost (post-acquisition increase) replaced with $900K GoVendorFree coverage. Same vSphere 8.x, same vSAN cluster, same NSX-T deployments. Transitioned in 45 days. Zero downtime. Named engineers replaced ticket queues.
$1.8M Broadcom support contract covering Horizon desktops, vSphere clusters, and vRealize monitoring. GoVendorFree provided identical coverage for $270K annually. Same performance, better response times (15-minute SLA vs day-long Broadcom waits).
Frequently Asked Questions
Also From GoVendorFree